If you send us an enquiry or give us a call, we use what you tell us to get back to you about your job. Nothing else happens to it.
This page is the long version: exactly what the form asks for, where it goes, how long we hold it, and how this website counts visitors without putting a single cookie on your phone.
There is one enquiry form on this website and it lives on the Contact Us page. This is every field on it.
| Field | Why we ask |
|---|---|
| Your name Required |
So we know who we are ringing back, and what to call you when we turn up. |
| Phone Required |
The way we answer nearly every enquiry. Sorting out a treatment time takes one call and a lot of typing. |
| Email Optional |
Only if you would rather have it in writing, or if we cannot reach you on the phone. |
| Suburb Optional |
Tells us where the job is before we call. We cover the whole of the Tweed Shire, so this saves a question. |
| What do you need Optional |
Picking a treatment or a clean from the list means we can quote you properly on the first call. |
| Anything we should know Optional |
Whatever you want to tell us about the job. Please leave out anything you would not put in an ordinary email. |
| The hidden field Not shown to you |
There is one field on the form that you never see. Automated spam programs fill it in, people cannot. If it comes back filled in, the message is thrown away and never reaches us. |
That is the whole form on the Contact Us page. The home page also carries a quote wizard: it additionally asks your suburb, what the job involves and, if you choose, photos of it, and it saves your progress as you go so an unfinished quote can send you one resume link (it tells you so before it does). Same rules apply: it exists only so we can quote your job. No account to create, no password, and we never ask for card or bank details on this website.
Four steps, and there is no fifth one where your details go somewhere you did not expect.
Your enquiry is sent to Hydro X and saved so that it cannot get lost between the website and the ute. It is never sold or passed on, and the only people who can see it are us and the people who look after our website for us.
Usually a phone call, on the number you gave us, inside our hours of Monday to Friday 8am to 5pm. If you left an email instead, that is where the reply goes.
Once you book, your details sit with the record of the work, which is what lets us look back at what was treated and when. We keep them while they are useful for the job and for our business records, and no longer.
Changed your mind, or the job never went ahead? Give Nathan a call or send an email and we will take your enquiry out of our records. You do not have to give a reason.
We keep a plain count of how many people read each page, so we know whether the site is doing its job. It is worked out on our own server as the page is sent to you, which means there is no tracking script running in your browser and nothing about the count stored on your device.
Each page view records these six things and nothing more:
None of that says who you are, and none of it is joined up into a profile of you.
Everything you see here, including the typefaces and the job photos, is served from this website. Nothing loads from an advertising or analytics company while you read, so nobody else is watching over your shoulder.
One thing to know: when you tap a phone number on this site, your browser sends a single ping to the call system our website provider runs, so a call can be picked up faster. The ping itself carries only the name of this website. As with any web request, the system receiving it sees your device's internet address for a moment; it is not stored, and nothing about you or your number travels with the ping.
Follow our Facebook link and you are on Facebook, where their privacy terms apply and ours stop.
Plenty of people skip the form and just phone, which is fine by us. Your number comes up the way it does on any call, and we use it to talk about your job and to call you back. If we are under a house and miss you, a message with your number is all we need to ring you back.
Email works the same way. If you write to us, we keep the message while we are dealing with your enquiry, and it follows the same four steps above.
Ask Nathan directly. If you want to know what we hold about you, or you want it removed, one call sorts it out.
Hydro X, Carpet Cleaning and Pest Control · Murwillumbah NSW · Page last updated August 2026
You can. Free quotes, no obligation, and Nathan answers his own phone.